FAQ’s

Return Policy

We want you to love your purchase from Caanio! If you’re not satisfied, here’s how returns work:

Return Eligibility

• Items must be returned within 30 days of delivery.
• Items must be unused, in their original packaging, and include proof of purchase.
• Certain items, such as personalized products or items marked as « final sale, » may not be eligible for returns.

Return Process

1. Contact our customer support at contact@caanio.com to initiate a return.
2. We will provide a return authorization and shipping instructions.
3. Ship the item(s) back to us using the provided instructions.

Refunds

• Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the return.
• Shipping fees (if applicable) are non-refundable.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the product was defective or incorrect.
• For defective or incorrect items, please contact us immediately for a prepaid return label.

Need Help?

If you have any questions about shipping or returns, our customer support team is here to assist you.

• Email: contact@caanio.com

Yes, Caanio ships internationally! We are committed to serving customers worldwide and ensuring that our products reach you wherever you are.

International Shipping Details

• Delivery Time: Orders are typically delivered within  7–14 business days, depending on your location.
• Shipping Costs: International shipping fees vary based on the destination and the weight of your order. The exact cost will be calculated and displayed during checkout.
• Customs and Duties: Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your country. These fees are the responsibility of the customer.

Tracking Information

All international shipments include tracking so you can monitor your order’s journey to your location.

If your country is not listed during checkout or you have questions about shipping to your location, please contact us at [Insert Contact Email or Phone Number].

Yes, Caanio accepts international credit cards! We strive to make shopping convenient for our customers worldwide.

Accepted Credit Cards

We accept major international credit cards, including:

• Visa
• MasterCard
• American Express
• Discover

Additional Information

• All transactions are processed in USD. If your card is in a different currency, your bank may automatically convert the amount and apply a currency conversion fee.
• Please ensure your billing address and other card details are entered correctly during checkout to avoid any payment issues.

If you experience difficulties using your international credit card, please contact our support team at: contact@caanio.com  and we’ll be happy to assist you!

Yes, Caanio charges sales tax on certain orders, depending on the shipping destination and local tax regulations.

Sales Tax Policy

1. Within the United States:
   • Sales tax is applied to orders shipped to states where sales tax is required by law. The tax rate is calculated based on the shipping address and local tax rates.
   • During checkout, any applicable sales tax will be displayed before completing your purchase.
2. International Orders:
   • Caanio does not collect taxes, duties, or customs fees for international shipments. However, your country may impose additional charges, which are the responsibility of the customer.

Tax-Exempt Orders

If you qualify for a tax exemption, please contact us at: contact@caanio.com with the necessary documentation prior to placing your order.

If you have any questions about sales tax or how it applies to your order, feel free to reach out to our support team!

At Caanio, we strive to process refunds as quickly as possible to ensure a smooth return experience.

Refund Processing Timeline

1. Inspection and Approval
   • Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. This process typically takes  1–3 business days.
2. Refund Issuance
   • After the return is approved, the refund will be processed to your original payment method. This typically happens within 3–5 business days.
3. Bank Processing Time
   • Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

Total Estimated Time

You can expect the entire process to take approximately  7–14 business days from the time we receive your return.

Need Help?

If you don’t see your refund after this timeframe or have additional questions, please contact us at:

• Email: contact@caanio.com

At Caanio, we understand that plans can change, and we’ll do our best to assist you with order modifications or cancellations.

1. Contact Us Quickly

If you need to cancel or make changes to your order, please contact us as soon as possible:

• Email: contact@caanio.com

Orders are typically processed within  1–2 business days, so it’s important to reach out before your order is shipped.

2. Changes We Can Make

Depending on your request and the status of your order, we may be able to:

• Cancel your order entirely.
• Update your shipping address or payment details.
• Modify items in your order (e.g., size, color, or quantity).

3. After Your Order Has Shipped

If your order has already been shipped, we are unable to cancel or change it. However, you may return the item once it arrives by following our Return Policy.

Need Assistance?

If you have questions or need help with your order, don’t hesitate to contact us. We’re here to assist!

At Caanio, we’re committed to providing you with excellent customer service. If you need assistance, here are the ways you can reach us:

1. Contact Our Customer Support Team

• Email: Reach out to us at contact@caanio.com, and we’ll respond within  24–48 hours.

2. Live Chat 

• If we offer live chat on our website, look for the chat icon at the bottom corner of the page for real-time assistance.

3. Frequently Asked Questions (FAQs)

• Check out our FAQ section for quick answers to common questions about orders, shipping, returns, and more.

4. Social Media

• Connect with us on  Instagram, Facebook, X, and send us a direct message for quick support.

5. Help Center 

• Visit our Help Center on our website for guides, policies, and other resources to assist you.